First of all, what are outsourced calls? They are your phone calls that are transferred outside of the country, when you make long distance calls. What this does is create jobs overseas instead of this country, and one Democrat Senator wants to make companies to have to inform customers when their calls are being transferred. By outsourcing, the companies avoid paying for those calls, so the bill introduced would charge these companies 25 cents for every call rerouted.
Many 800 numbers are now rerouted overseas. Companies would also be required to certify to the Federal Trade Commission annually that they were complying with the requirement, and face penalties if they did not certify. Customer service call centers have been quite popular with businesses in recent years to deal with questions ranging from billing to technical support.
But in doing so, there has been an increase in customer complaints that their issues aren’t resolved.
Schumer said the most popular countries for outsourcing of U.S. call centers included India, Indonesia, Ireland, the Philippines and South Africa, places where workers generally receive lower wages and work longer hours than their U.S. counterparts.
newsdeskinternational
/ 06/09/2010Democrats: Outsourcing is ‘our’ issue
The flow of American jobs overseas is growing as a campaign issue, and Democrats say they want to capitalize on it and use it against Republicans.
http://www.upi.com/Top_News/US/2010/06/09/Democrats-Outsourcing-is-our-issue/UPI-99421276134898/